Client Since 2019 — 17 properties on MISEbox
Melanie Tapp, Senior Dir. Food & Beverage
“We have had challenges with training throughout the years at our properties as we have expanded. We wanted to streamline the process while also allowing each restaurant to have its own identity but what we ended up with was a ton of disjointed training programs with no consistency.
MISEbox has allowed us to have the same training program format for each property, general information on the company via the HQ, and the ability for each property to customize information. It is truly a game-changer for 21c”
Emily Lardner, Training and Guest Experience Director
“I cannot say enough positive words about MISEbox and the team behind the platform. The platform itself is quickly revolutionizing how we train our teams and collaborate between departments. The regular additions of new features and updates to the site that you didn’t know you needed are the epitome of anticipating your guest’s needs.”
Chea Beckley, 21c Beverage Director
“As a cloud-based platform, MISEbox has allowed unprecedented accessibility to a greater scope of knowledge, a vastly improved accountability method, has greatly reduced our carbon footprint, and become our main conduit of information communication to our teammates. Overall, we are able to train better, faster, and more efficiently thereby increasing teammate retention, drive positive teammate culture while providing improved pathways for teammate growth, and exceed the growing expectations of our guests. MISEbox is not only the tool but the toolbox by which we are able to stay ahead of the curve in today’s ever-evolving world of hospitality.”
Client Since 2019 — 5 restaurants on MISEbox
Dan Catinella, Director of Business Operations
“Since we integrated MISEbox into our daily operations, it has become an integral part of the way we teach, train and encourage our staff. At the end of the day, knowledge is at the heart of creating memorable guest experiences, and MISEbox creates a central, easily managed, place for that to happen.”
Jonathan Lind, Bar Director
“Training staff on backbar knowledge is like asking someone to memorize an encyclopedia that never stops being rewritten. MISEbox not only lets me create levels of information to help keep things simple, the platform's ability to "tag" information makes my job way easier, while adding interesting details to keep the staff engaged.”